With a few touches on the screen, guests can order room service, schedule spa services, have their car retrieved from valet parking, request reservations at hotel-recommended restaurants, request bell services, request housekeeping to pick-up laundry, as well as access numerous other hotel services. Guests are provided real-time updates on the status of their service requests.
The SmartTouch wireless glass panel is placed in the hotel room offering rotating images of the hotel, selected food offerings based on time of day, as well as an entire suite of services. The system also provides streaming video for hotel promotional messages. Guests have to touch the screen to access the full menu of choices available to them. Utilising the touch technology, the stream-lined panel has no buttons or controls to confuse guests, and the simple intuitive menu guides guests through the order process. Completely multi-lingual, with one touch, the entire application can switch to the guest requested language.
This operating environment requires no installation or disruption in the hotel room. It is a plug-and-play technology. No modifications are required for existing technology infrastructure including property management, food service management or other information systems. The screens are fully customised from service offerings to look and feel matching unique hotel brands. Incentient provide this technology with no upfront cost to the hotel.
"Hotel operators are being asked to provide an increasing number of guest services with fewer personnel," said Jennifer Martucci, co-founder, Incentient. "Without systemic change, guests experience frustrations from hold times, unavailable personnel, language barriers and slow service resulting in unfulfilled expectations. Incentient technology allows the hotel to increase service throughput to guests in these circumstances." |
